People Partner

Sevenoaks, Kent, England, United Kingdom

You’re a People Partner who has a thorough grounding in employee relations work. This is important because although we don’t do a huge amount of employee relations work, you must have the experience and confidence to deal with those issues if they do arise. You will have great stakeholder management skills along with an interest (and preferably some experience) in working on a wide variety of HR projects. 


Account management and dealing with inbound new business enquiries will also be part of the remit. While we don’t expect many HR professionals to have had this experience before, you must be interested in developing your skills in this area as it will make up around 10% of your role.


This role sits within our People Partner Team and you will also be supported by the HR Support Team in delivering an exceptional service to our clients.

Main Duties and responsibilities


Delivery of HR Services to the client


  • Partnering with business owners and directors (the real decision makers) to support the growth of their businesses with an annual People Plan.
  • Use HR data to provide insights & recommendations such as benchmarking, managing absence etc. 
  • Providing high quality, responsive HR support services to your clients. 
  • Identifying opportunities for HR project work which will enhance our standard HR processes for each of your clients. 
  • Advising and managing employee relations (disciplinary, grievance, capability), restructuring, TUPE, variations of terms, without prejudice conversations and change management processes as needed. 
  • Coordinating recruitment processes and effective onboarding programmes. 
  • Developing and implementing performance management procedures. 
  • Managing the implementation of our partner HR systems. 
  • Supporting and coaching managers to deal with people issues. 
  • Delivering training to clients on HR topics such as appraisals etc.
  • Preparing/reviewing standard HR documentation such as contracts of employment, policies and procedures. 


Account Management and New Business Enquiry Support


  • Undertaking periodic reviews of your clients to ensure we are delivering services in line with our agreed terms of business 
  • Identifying additional projects or services which would benefit our clients
  • Responding to any inbound new business enquiries, developing support proposals and forecasting resources for project work as needed 


Contributing to PMP Processes and Procedures


  • As part of the wider People Partnering and PMP team identify opportunities to improve our processes
  • Lead in specific service line development projects


Qualifications and Experience


This role would best suit a candidate who has previously worked in a lone standing HR role where they have had exposure to a high volume of employee relations case management, and some exposure to other areas of the generalist remit. The successful candidate must have:


  • Previous experience in advising and managing the full remit of employee relations issues (disciplinary, grievance, redundancies, changes in terms of conditions etc)
  • Healthcare experience (desirable as we support a number of healthcare organisations)
  • A commercial awareness when advising on best practice or developing HR solutions
  • Previous experience in a lone standing and/or multisite role
  • Willingness to learn the account management and sales skills required by the role.
  • Excellent administration and organisational skills
  • Confidence in using Microsoft Office 365 programmes and HR Information systems (BreatheHR or BambooHR is desirable but not mandatory)
  • An ability to self-motivate and work remotely from a team
  • Excellent attention to detail
  • A professional telephone manner and excellent written communication skills
  • A passion for delivering a high level of customer service
  •  CIPD Level 5 (or equivalent)


Working conditions


Our office is in Sevenoaks, but we support clients across mainly London & the South-East. This is a hybrid role, allowing you to work from home, but you will be required to commute into London as and when required.


Direct reports


This role has no direct reports


Other Information 


This Job Description does not form part of the contract of employment


The company reserves the right to reasonably amend the duties in line with business need


Up to £45,000 depending on experience

CIPD Level 5 Required

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