HR Operations Lead Delivery Officer

We are looking for an experienced HR Operations Lead Delivery Officer to support effective service delivery and implementation of service improvements.   

As the HR Operations Lead Delivery Officer, you will have the opportunity to lead on a wide range of activities that ensure the seamless operation of our HR and OD services. You will be the go-to contact point for our customers, offering expert guidance and support on payroll and HR administrative requirements.

Your responsibilities will include understanding and resolving complex pension, terms and conditions and payroll queries; development of team members skills and knowledge; and helping to implement and embed service improvements. You will be required to effectively analyse data sets and review statutory and contractual requirements to implement effective solutions.

Joining our larger HR & OD service, you will have the opportunity to collaborate closely with your peers across various teams within the wider service. Your contribution will play a pivotal role in achieving continuous improvement in our HR&OD service delivery.

About You

As a HR Operations Lead Development Officer, you will bring a wealth of expertise in providing payroll and generalist HR services across different sectors. Ideally, you hold a CIPD/CIPP level 5 Certificate or demonstrate equivalent work experience within a similar sector.

An excellent communicator with strong analytical and problem-solving skills, you will have a keen understanding of how to bring value to an organisation whilst building strong and trusted relationships across the council.

Your main place of work will be the award-winning, modern Civic Centre in Keynsham, halfway between Bath and Bristol, easily accessible via car or public transport, with a train station 5 minutes’ walk away.

Why B&NES Council?

We offer a wide range of benefits, to ensure that you are paid fairly for your work, have the flexibility to enjoy a great work/life balance, and have the support you need. These include:

• A competitive salary package
• A range of flexible working and hybrid working options, including flexi-time, four regional offices and home-working, dependent on service requirements
• A generous holiday allowance and special leave provisions
• The Local Government Pension Scheme
• A comprehensive Employee Assistance Programme – whatever life throws at you; we are committed to supporting you and your well-being at work and home
• Professional and personal development including in-house training and accredited qualifications including Aspiring Manager and Leadership Development
• Discount scheme including the VECTIS card that offers numerous local discounts including cycle to work and free entry to numerous local attractions with B&NES

Interested to find out more?

If you are interested in this post and require more details after reading the job description or just to chat through the role and what’s involved, please contact Jo Griffin, Senior Manager – HR Operations, on 01225 395605 or via email Jo_griffin@bathnes.gov.uk.