People Services Advisor - FTC

In the words of the team, you should leave your current role for this one because….

This role is an opportunity for you to directly contribute to the OVO Community experience. You are passionate about delivering a 5 star service and making a difference in peoples lives. This role is for individuals who are interested in starting their People Team career

Where you’ll work:

At OVO, we understand that a one size fits all approach doesn’t work for everyone. That’s why we created the OVO Way of Flexibility.

All our roles are hub based (Bristol, Glasgow or London), providing a dedicated space for collaboration, connection and teamwork. You’ll also have the flexibility to work from home.

Everyone belongs at OVO

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

By supporting the OVO Community, ensuring they have everything they need to be set up for success which directly contributes to their ability to effectively help our customers. 

This role in a nutshell:

As a People Services Advisor, you're the ‘front of house’ of the People Team, responsible for delivering a flawless, accessible and agile service to our employees and People Leaders. Consequently, we are looking for individuals who act with an employee experience approach and take ownership in delivering end-to-end employee lifecycle processes. To ensure an interactive people experience, a digital first approach will be deployed with the use of core systems such as Workday and Jira.

You'll provide timely and accurate ‘first-line’ advice and guidance to employees and People Leaders for all People related queries. You will play a key part in ensuring that our award winning Onboarding experience is flawlessly delivered so that all new starters at OVO are set up for success. 

You're the point of escalation to triage complex and/or sensitive queries to appropriate owners (inside and outside of the People Team) and ensure the OVO community receive an accurate timely response first time every time.

Key responsibilities include:

• Maintaining relevant content and policy documents to ensure accuracy and compliance at all times
• Working across various systems such as JIRA, Enboarder, DocuSign, OneTrust Privacy Management portal and Veremark
• Being the owner and execute end-to-end transactional employee lifecycle processes
• Using People modules of Workday every day and handling queries within the Ask the People Team JIRA Service desk
• Being the change agent to coach and upskill our colleagues and People Leaders on self service, using a full suite of digital enablers
• Actively seeking opportunities to drive process and/or content improvements
• Having the ability to challenge current processes or ways of working where required to ensure business integrity and data compliance
• Continuously sharing knowledge and standard methodologies within the People Services team to improve collaboration and service delivery as a team
• Supporting ad hoc People projects where required
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Ideally you will have:

• High proficiency in People processes, policies and standard operating procedures
• Strong written and verbal communication skills and the ability to build working relationships across the OVO Community at different levels. 
• Results focused approach with the ability to handle opposing priorities and multiple stakeholders
• Excellent problem solving skills
• Excellent attention to detail and an ability to work towards tight deadlines in a fast paced environment
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You’ll be a successful People Services Advisor at OVO if you…

• Have previous experience as a People Services delivery specialist and are comfortable using People/HR Workday modules (or a similar HRIS) and JIRA ticketing system (or similar).
• Have a proven background of delivering high quality, customer orientated, People services to meet required SLAs and critical metrics.
• Demonstrated experience in leading on Continuous Improvement work within a team. 
• You're a phenomenal teammate who is proactive in achieving results and seeking improvements.

Let’s talk about what’s in it for you

We’ll pay you between £30,000 and £32,500, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health

With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing

With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle

With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 

Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute

Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you! If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..