People Services Team Leader

Are you working within a HR Operations / Shared Services environment with management experience? Princes Liverpool is looking for a People Services Team Leader to join the People Operations team.

This is an exciting opportunity to work for one of the UK's leading FMCG businesses within a management role. You will be responsible for the day to day management of the People Operations Team and support the UK business. 

At Princes we offer Hybrid working, and the two days you are in the office (Mondays & Wednesdays) you will get to work in our impressive offices based in the Royal Liver Building in central Liverpool with a car parking pass to cover parking costs!

Dimensions

• Day to day management of People Operations team (4 direct reports) 
• Approximately 2,300 UK colleagues across 8 UK sites (including Head Office). Supporting the needs of colleagues, HR Business Partners, People Managers, Directors and Board members
• Key stakeholders include wider People Operations team (Payroll, Systems and Reporting and Compensation and Benefits) and wider people team (Recruitment, Site HR teams and L&D) 

Principal Responsibilities

• Activity planning for the People Operations central function including required daily, weekly, monthly and annual tasks and requirements
• Ensure the team complete all tasks in a timely manner, aligned with SLAs with an emphasis on service delivery and quality 
• Lead by example ensuring involvement in day to day activity alongside process improvements and key projects 
• Develop, analyse and present Management information to drive continuous improvement across the function 
• Design and implement a clear training pathway ensuring all members of the team are fully competent and developed in their role 
• Drive positive behaviours within the team including ownership, accountability, customer satisfaction and customer service 
• Work collaboratively with the wider function on projects, process improvements and initiatives to improve the overall colleague experience